FAQ

Either drop off your clubs before, or show up during the 4-6 hour window of the event with your clubs. Our team of professionals will be on-site to provide you with a quote and ship them back to our warehouse (no work for you).

Once our team has been able to evaluate the clubs, we will communicate your credit directly to the pro-shop (who will assign it to your account).

Credit is available for use on the account 1.5-2 weeks after the day of the event.

Our team consistently updates our proprietary value guide with the latest market prices to make sure you are receiving a fair offer on your clubs.

Our mission is to make golf more accessible and more sustainable. After your clubs are acquired at the Trade-In Day, they are shipped back to our warehouse in Dallas, TX. Once they arrive, the clubs are cleaned, inspected, repaired (if needed), photographed, and re-packaged into full sets, starter sets and individual products on our website.

Our average time to delivery is 3.4 days across all orders. If you want to guarantee you receive your package in 3 days - we recommend selecting the priority shipping option, and if you need your package in 2 days or less we recommend selecting the express shipping option.

Sadly, we do not ship outside of the U.S. yet. In the past, customers encountered unexpected taxes and import fees - to avoid any of that frustration we recommend shopping locally (if you're outside the U.S.). However, we are hoping to add Canada and Mexico soon, so stay tuned for updates!

Yes! Free shipping is automatically added to all orders of $400 or more! Additionally, signing up for our rewards program gives you the opportunity to qualfy for free shipping (and other perks).

Fill our this form (click here), or send an email to [email protected] with your full name, order number, and the item you wish to return or exchange.

Our policy allows for returns up to 60 days after you receive your order!

If you are not satisfied with your purchase, we will send you a pre-paid shipping label to send it back to us (at no cost to you). Once we receive the item, you have two options: 1. Receive 100% money-back in credit towards another item 2. Receive your money-back less a 3% restocking fee ($15 minimum). If the condition of the club changes significantly to decrease the value of the club, then the return is subject to a larger deduction. 

See the full Return Policy here.

If the condition of your item has changed significantly, there may be additional deductions (see full policy for more).

Yes! While we continue building an automated system, please email [email protected] with the name of the club (brand, model, flex) and pictures so we can provide you with a quote.