The GolfRoots Authenticity Check

Every club is checked by hand. Six times.

From the moment a club comes in to the moment it ships, real people on our team inspect it for authenticity, damage and overall condition. Here is how it works.

6
hands-on checkpoints
0
stock photos on pre-owned clubs
60
days of free returns
DFW
showroom and headquarters

How a club gets to you

Each club passes through five teams before it reaches your door. Every one of them is looking at it with fresh eyes.

01

Trade-in review

The first check happens the moment a club comes to us. We review it for authenticity, damage and overall condition before we accept it, no matter where it comes from.

Private club trade-in events In-person showroom trade-ins Online trade-ins Liquidations from verified retailers and OEMs
02

Cleaning and club repair

Our cleaning and repair team goes over every part of the club, grip to head. Grip, shaft, ferrule, hosel, face and sole all get a close look while the club is cleaned and any repairs are made.

03

Inventory assessment

Our inventory team assesses each club individually and enters it into our inventory system by hand. This team has years of experience and training in grading clubs and spotting counterfeits, so this is where a fake gets caught if anything slipped through.

04

Real photos of the real club

Our photography team shoots every pre-owned club on its own. We never use stock photos for pre-owned clubs, so what you see on the listing is the exact club you get, marks and all.

05

On the rack in our showroom

Our customer success team places each club in its spot on the racks at our Dallas-Fort Worth showroom and headquarters, ready for you to shop online or in person.

06

One last check before it ships

When you place an order, our fulfillment team pulls your clubs and gives them one more inspection. Then they are packed carefully and sent your way.

And if that is not enough

60-Day Free Returns on every order

Every GolfRoots purchase is backed by our 60-Day Free Returns. If a club is not right for you, return it or exchange it for one that is.

Questions about a specific club?

Email [email protected], use the chat on our site, or book an online fitting.

Book an online fitting

FAQ

Shipping

Our average time to delivery is 3.4 days across all orders. If you want to guarantee you receive your package in 3 days - we recommend selecting the priority shipping option, and if you need your package in 2 days or less we recommend selecting the express shipping option.

Sadly, we do not ship outside of the U.S. yet. In the past, customers encountered unexpected taxes and import fees - to avoid any of that frustration we recommend shopping locally (if you're outside the U.S.). However, we are hoping to add Canada and Mexico soon, so stay tuned for updates!

Yes! Free shipping is automatically added to all orders of $400 or more! Additionally, signing up for our rewards program gives you the opportunity to qualfy for free shipping (and other perks).

Returns & Exchanges

Fill our this form (click here), or send an email to [email protected] with your full name, order number, and the item you wish to return or exchange.

Our policy allows for returns up to 60 days after you receive your order!

If you are not satisfied with your purchase, we will send you a pre-paid shipping label to send it back to us (at no cost to you). Once we receive the item, you have two options: 1. Receive 100% money-back in credit towards another item 2. Receive your money-back less a 3% restocking fee ($15 minimum). If the condition of the club changes significantly to decrease the value of the club, then the return is subject to a larger deduction. 

See the full Return Policy here.

If the condition of your item has changed significantly, there may be additional deductions (see full policy for more).

Trade-Ins

Yes! While we continue building an automated system, please email [email protected] with the name of the club (brand, model, flex) and pictures so we can provide you with a quote.